I. GENERAL SITE USAGE AND INFORMATION AGREEMENT

PERSONAL AND NONCOMMERCIAL USE LIMITATION

This Web site is for your personal and noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Web site.

COPYRIGHT AND TRADEMARK NOTICES

All contents of this Web site are Centara Hotels & Resorts 1693 Phaholyothin Road, Chatuchak, Bangkok 10900, Thailand All rights reserved.

LIABILITY DISCLAIMER

The information, software, products, and services published on this web site may include in accuracies or typographical errors or may need to be updated. Changes are periodically added to the information herein. Centara Hotels & Resorts may make improvements and/or changes in this web site at any time.

Centara Hotels & Resorts makes no representations about the suitability of the information, software, products and services contained on this web site, provided “as is” without warrenty of any kind. Centara Hotels & Resorts hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warrenties and conditions of merchantability, fitness for a particular purpose, title, and noninfringement. In no event shall Centara Hotels & Resorts be liable for any direct, indirect, punitive, incidental, special, or conquential damages arising out of or in any way connected with the use of this web site or with the delay or inability to use this web site, or for any information, software, products, and services obtained through this web, or otherwise, even if Centara Hotels & Resorts have been advised of the possibility of damages. Because some countries/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

NO UNLAWFUL OR PROHIBITED USE

As a condition of your use of this Web site, you warrant that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

MODIFICATION OF THESE TERMS AND CONDITIONS

Centara Hotels & Resorts reserves the right to change the terms, conditions, and notices under which this Web site is offered.

PRIVACY POLICY

We strongly value your privacy. Your personal information provided to our web will NOT be passed along for secondary use without your explicit permission.

All transaction related information will be passed on to the trusted financial institution, and we do not maintain in our server all or part of your financial information, including but not limited to credit card’s name, number and expiry date.

CURRENCY CONVERTER

Currency rates on Currency converter are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the Currency Converter for the day that currency was last updated. The information supplied by this application is believed to be accurate, but Centara Hotels & Resorts do not warrant or guarantee such accuracy. When using this information for any financial purpose, Centara Hotels & Resorts advises the customer to consult a qualified professional to verify the accuracy of the currency rates. Centara Hotels & Resorts do not authorize the use of this information for any purpose other than personal use and prohibit to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.

II. ONLINE PAYMENT SYSTEM AGREEMENT

ROOM RATES AND CONDITIONS

1. For Online Payment System the US dollar Room rates will convert to Thai Baht at our hotel’s fixed rate before settlement. The amount of charge will be charge to the customer by the currencies exchanged rate on settled date.

2. Room rates and conditions published on this web site may include inaccuracies or typographical errors or may need to be updated. Changes are periodically added to the information herein. Centara Hotels & Resorts may make improvements and/or changes in this web site at any time.

CANCELLATION & NO SHOW POLICY

A valid credit card is required to payment or guarantee a reservation.

* Cancellation policy is only applicable with Guarantee booking online and Guarantee booking by fax method (not applicable with payment online method)

Payment Online

For the Online Payment System, your credit card information will be filled and debited on the trusted financial institution’s secure server, and we do not maintain in our server all or part of your financial information.

Please be informed that this payment method (Payment Online) is NOT ALLOW TO CANCEL,EDIT OR REFUND the booking.

Guarantee booking online or by fax

To guarantee a reservation, if you don’t want to make an online payment. This guarantee may be made confidentially by our secure server at the time of making a reservation or by sending the Centara Hotels & Resorts a credit card guarantee by fax.

To guarantee a reservation, credit cards details held by the Centara Hotels & Resorts will only be debited should one or more of the following conditions occur or unless advised by the hotel at the time of booking.

Low Season Period
Cancellations more than 3 days prior to arrival - no charge
Cancellations less than 3 days. prior to arrival - 1 night charge.
No Shows - full duration of booking will be charged.

High Season Period
Cancellations more than 7 days prior to arrival - No Charge
Cancellations less than 7 days but must more than 3 days - 1 night charge
Cancellations less than 3 days but must more than 1 day - 50% of full duration charge
No Shows - full duration of booking will be charged.

Peak Season Period
Cancellations more than 1 month prior to arrival - No Charge
Cancellations less than 1 month but must more than 15 days - 1 night charge
Cancellations less than 15 days but must more than 7 days - 50% of full duration charge
Cancellations less than 7 days and No Shows - full duration of booking will be charged.

CANCELLATION & NO SHOW POLICY FOR YEAR ROUND HOTEL

Cancellations more than 7 days prior to arrival – Full refund
Cancellations less than 7 days prior to arrival or No Shows – No refund

III. EMAIL PRIVACY POLICY

We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

Why did you receive an email from us?

If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future, or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

How we protect your privacy

We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for puposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

How can you stop receiving email from us?

Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.

If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to ebusiness@chr.co.th for review.